1) Scope & Acceptance

By creating an account, placing an order, or using our website, you agree to this Privacy Policy.

2) Information We Collect

• Account Details: Name, email, phone, optional gender/profile picture, and IDs from Google/Facebook sign-in.
• Authentication: One-time passwords (OTP) via email/SMS for login and changes to email/phone.
• Orders & Addresses: Shipping addresses, names, phone numbers, and chosen payment method.
• Wishlist & Cart: Products saved for later or added to cart.
• Newsletter: Email; we may store IP and user agent at subscription time to prevent abuse.
• Support: Contact messages and order-help requests you submit.
• Technical: IP address, browser/device info, and basic usage logs for security and reliability.

3) How We Use Your Information

• Create and manage your account and secure logins.
• Process and deliver orders; send order updates via email/SMS.
• Maintain your cart, wishlist, addresses, and preferences.
• Send OTPs for secure login and contact detail changes.
• Send newsletters/promotions if you subscribe (you can opt out anytime).
• Respond to queries and resolve issues via support forms.
• Improve performance, prevent fraud, and ensure platform security.

4) Data Sharing

We do not sell or rent your personal data. We share only what’s necessary with:

• Delivery partners to ship your orders.
• Payment gateways to process transactions securely.
• IT service providers (hosting, SMS/email delivery, analytics) strictly for operations.

All partners are bound by confidentiality and data protection commitments.

5) Security

Your information is stored on secure servers with restricted access. Sensitive operations (OTP, payments) are encrypted. Access to personal data is limited to authorized personnel.

6) Retention

• Account, order, and address data is retained while your account is active or as required by law (e.g., billing/tax).
• Temporary OTP/verification records expire automatically within a short period.
• Newsletter data is retained until you unsubscribe.

7) Your Choices & Rights

• Access/Update: Edit your profile and addresses from your account.
• Unsubscribe: Use the link in our emails or contact us.
• Delete Account: Email us at support@kraftedkakao.com to request deletion of your account and associated data.

8) Cookies & Similar Technologies

We use cookies to keep you signed in, remember your cart/wishlist, and improve site performance. You can disable cookies in your browser; some features may not work correctly.

9) Third-Party Links

Our site may link to external websites. We aren’t responsible for their content or privacy practices.

10) Changes to this Policy

We may update this Privacy Policy from time to time. We’ll post updates here and adjust the “Last updated” date above. For significant changes, we may notify you by email.

11) Contact Us

Questions or concerns? Reach us at support@kraftedkakao.com.